How to choose an alarm monitoring company for home. The Baltimore security companies use special phone lines, computers and trained to ensure a security system and call the appropriate authorities if the alarm goes off staff. There is a monthly fee for the service. Since the quality and experience can vary greatly between security firms, do some homework before you choose one.


A preliminary investigation

  1. Contact the National Burglar & Fire Alarm Association. Ask them to provide a copy of the brochure “Safe and Well: A Guide to Home Security” and asks for a list of member companies in your area.
  2. Read the brochure and become familiar with some basics about home security and the terms used by the industry. Visit website for more safety information.
  3. Ask for references to your insurance agent, friends and neighbors.
  4. Call several companies from the list offered by the National Burglar & Fire Alarm Association, as recommended by your insurance agent, friends and neighboring businesses. Ask if your employees are trained and certified by the Association and if they participate in the program installation quality certification. Calls to local companies if they have appropriate state licenses and / or.
  5. Contact your local police department crime prevention, state licensing agencies, the consumer protection agency and Better Business Bureau. Asked about the status of the companies you’re considering.
  6. Narrow your choices down to three or four companies.
  7. Call the companies and make arrangements for the visit of a representative in a time when all your family members may be present. The representative needs to know your lifestyle habits to determine which components used in the system. You want to be sure that all family members understand how the system will recommend that representative works.

Meeting with the representative of a company

  1. Ask the representative how long has the company been in business.
  2. Ask if the company uses equipment listed Underwriters Laboratory (UL -) and if the monitoring station itself is certified as UL.
  3. Ask the representative about the training programs of the company. Are surveillance operators, technology consultants and sales representatives are trained in the operation and installation of the equipment, how to design a custom security system and how to handle problem solving?
  4. Asked if the monitoring station is open 24 hours a day, seven days a week, and if the company has a customer service department that is open 24 hours a day, seven days a week.
  5. Ask if the company has a security monitoring center. If the main power center having problems, you want to be sure that your house will still be supervised.
  6. Asked if the monitoring center has built redundancy for power, computers and telephone lines. If something goes wrong, such redundancy ensures that the center can continue monitoring.
  7. Insists that the representative inspect your home and make recommendations and a written estimate. Ask him to explain why he or she made that recommendation. A good and easy to follow explanation is a good sign that you are dealing with a knowledgeable person and an honest company.